Exchanges & Returns

Our Returns & Exchange Policy

We take great pride, and stand behind designing comfortable, high-quality, hands-free shoes. If you experience a problem with your purchase, we’ll do all we can to make things right.

Here’s what you need to know:

Kizik gladly accepts returns or exchanges within 7 days of purchase online. To receive a refund, please make sure any item you are returning is in its original condition [we cannot take back dirty or worn footwear]. You’ll also need an order number to initiate your return.

Take three simple steps (see what we did there?), and we’ll make it right:‎

1. send us a message at kizik_sg@nyne.asia with your order number from your order confirmation email.

2. Inform us of your option to exchange or refund. You would need to provide a few details and we will send you a new shipping label for pick up of your item.

3. Reseal the box your shoes came in with your ORIGINAL CONDITION Kiziks inside, slap that shipping label on, and give it to your carrier.

Only original condition Kiziks can be returned or exchanged! If you’ve worn your Kiziks outside, they’re not in original condition. They should have no sidewalk dirt or street dirt or any dirt. Indoor wear only, please!

‎You will know the exchange or refund was initiated when you receive an email confirmation from us.

That’s it! See? Kiziks are the EASIEST SHOES TO EXCHANGE OR RETURN. No return shipping fees, no restocking fees.

We offer a 1 time free exchange. Any additional exchanges will need to be approved and processed with a customer service agent. A SGD $8.00 shipping fee per order will need to be paid upfront before the agent can process the additional exchange. Please reach out to customer service by phone, chat or email.